ISO certification is quality recognition of an organization’s product or service. Quality means fulfillment to the suppose specification and fulfillment to customer’s requirement or expectation. In other word, quality is the customer’s perception of the value of the work output. In today’s increasingly global growth and expansion, customers expect to benefit from wider choice of good quality product and service. Standards are one vital tool to achieve this objective.
“Standards ensure desirable characteristics of products and services such as quality, environmental friendliness, safety, reliability, efficiency and interchangeability - and at an economical cost. When products and services meet our expectations, we tend to take this for granted and be unaware of the role of standards. However, when standards are absent, we soon notice. We soon care when products turn out to be of poor quality, do not fit, are incompatible with equipment that we already have, are unreliable or dangerous. When products, systems, machinery and devices work well and safely, it is often because they meet standards. And the organization responsible for many thousands of the standards which benefit the world is ISO” – www.iso.org
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